: Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Managers with high EI are better equipped to deal with subordinates, colleagues, and company executives, and they can do a better job of handling and resolving conflicts. This course reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional intelligence.
: This course is completely self-paced. Learners are provided access to the learner support helpdesk where they can ask any questions relating to the experience or curriculum.
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Lesson 1
Module 1: Foundations of Emotional Intelligence
Module 2: Self?Awareness and Self?Management
Module 3: Emotional Intelligence in Communication
Module 4: Building Strong Workplace Relationships
Module 5: Managing Conflict with Emotional Intelligence
Module 6: Applying EI to Leadership and Team Performance
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